Terms & Conditions

Our Business

We are SubaStore, We operate the website Our address is SubaStore , 236 Imperial Drive, Rayners Lane, London, HA2 7HJ.

Countries Serviced by SubaStore

Our site is only intended for use by customers residing in the United Kingdom of Great Britain and Northern Ireland. We do not accept orders from individuals outside those countries.

Our Contract with You

No contract exists between you, the customer and us, SubaStore, until such a time as your order for goods is confirmed and the goods are dispatched. SubaStore shall not be deemed to have accepted your order until that time and may refuse or cancel your order, notwithstanding that an automatic confirmation of your order may have been received by you.

Pricing and Availability

Your PayPal account, credit or debit card will normally be charged at, or shortly after, the time that your order is placed. Prices for all goods are listed on the website. Prior to finalising you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold out of any items you have ordered, you will be informed by e-mail within 5 working days.

Forms of Payment

We accept debit card, credit cards and PayPal transactions as payment for any SubaStore order. Additionally, all orders must be placed on the website, no phone ordering is allowed.


SubaStore does everything it can to ensure that the goods are delivered promptly. However, time shall not be of essence in relation to your contract with SubaStore, and late delivery shall not affect the contract with SubaStore. If SubaStore is aware of any anticipated lengthy delay in the delivery of the goods you have ordered, SubaStore will attempt to contact you and keep you advised of the likely date for delivery.

In such cases that delivery, in the opinion of SubaStore, is not possible, then the company reserves the right to cancel the order.

All deliveries are carried out between 8.00am and 6.00pm.


All packaging is non-returnable, but can be recycled.


Order Cancellation

This right of cancellation is derived from the Consumer Contracts (Information, Cancellation and Consumer contracts) Regulations 2013 and applies only to persons falling within the definition of "consumer” as defined in Regulation 4 of the said Regulations, as amended from time to time. This section does not apply if you are not a "consumer.”

You have the right to cancel your order at any time after your order is placed, until the date 14 working days from the day after delivery. You may exercise your right to cancel your order by writing to SubaStore, SubaStore Ltd, 236 Imperial Drive, Rayners Lane, London, HA2 7HJ, Phone: 020 8429 1234, E-Mail-Address:, or by e-mail to or using form at the foot of this document.

Please note the following product groups are exempt from these rights, under (28)(1)(c) of the regulations:

All meat & fish products

All raw fruit and vegetable products

All dairy products

If SubaStore has already charged your credit card prior to receiving notice of cancellation, SubaStore will refund the full price of items cancelled within 14 days of your giving notice of cancellation.

The customer is responsible for the shipping charge associated with the return of the cancelled goods.

You have the responsibility to ensure that you take reasonable care of the goods and that they are returned to SubaStore in that condition.

The right to cancel set out above is in compliance with the Consumer Contracts (Information, Cancellation and Consumer contracts) Regulations 2013 and is in addition to your statutory rights which remain unaffected.

Returns Policy

(This policy includes section 7, your rights to cancellation) SubaStore Ltd do not offer the right of product returns.


SubaStore will only be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when the contract was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, goodwill or wasted expenditure). SubaStore does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

Governing Law

In the case of Non-Consumer transactions, these conditions are governed by and construed in accordance with the laws of Scotland.


Licence for website access

SubaStore grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SubaStore This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of as long as the link does not portray SubaStore, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SubaStore logo or other proprietary graphic or trademark as part of the link without our express written consent.


Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not SubaStore Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

* to cause annoyance, inconvenience or needless anxiety

Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of SubaStore, its affiliates or its content suppliers and is protected by Scottish and international copyright and database right laws. The compilation of all content on this website is the exclusive property of SubaStore and its affiliates and is protected by Scottish and international copyright and database right laws. All software used on this website is the property of SubaStore, our affiliates or our software suppliers and is protected by Scottish and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without SubaStore express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without SubaStore express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without SubaStore express written consent

Copyright claims

SubaStore and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Electronic communications

When you visit SubaStore or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Model Cancellation Form

To SubaStore Ltd, 236 Imperial Drive, Rayners Lane, London, HA2 7HJ, Phone: 020 8429 1234, E-Mail-Address:
— I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date

[*] Delete as appropriate


Standard Promo Code Terms

From time to time, we may offer Promotion Codes which may apply to any, or certain specified purchases made through the SubaStore Website.

Promo codes may only be used online at for products and services in the UK.

You must have access to the Internet to use a promo code against an order and you must enter it in the relevant field before completing your booking.

Each promo code:
(a) is only valid for the products, categories, collections specified and only for orders whose discount has been specified discount,values are within the specified price limits;
(b) may only be used during the specified validity period. If the promo code has expired, you will not be able to use it;
(c) may be subject to its own specific or additional terms and conditions. Please check the individual promotions accordingly.

Promo codes:

 SubaStore reserves the right to charge you for any discount or benefit that you or other users of SubaStore’s services obtain by using promo codes if SubaStore determines or believes that the use or redemption of the promo code was in breach of these and/or any other terms and conditions applicable to the promo code or was in error, fraudulent or illegal.

Promotion codes remain the property of suberstore,

SubaStore reserves the right to withdraw or disable any promo code at any time and/or change these terms and conditions and/or any other terms and conditions applicable to the promo code at any time, in each case, without notice to you and without liability.

These terms and conditions shall be governed by English law, and you and SubaStore submit to the non-exclusive jurisdiction of the courts of England and Wales.

Specific Promotional Codes

Newsletter 10% off Promo Code Terms
From time to time, we may offer Promotional Codes to encourage visitors to sign up for an email newsletter. Below are specific details regarding that offer. This code inherits all standard promo code terms stated above.

Discounted Amount: 10% off
Customer Eligibility: Everyone who has signed up to receive emails and received a voucher code via email.
Applies to : Entire ordered amount excluding shipping.
Minimum Spend: No minimum spend is required to receive the discount
Offer Expires: 21st May 2018 (maybe subject to change)